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 FAQ's |
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Q. How do I apply the front leg of
The Strock™?
A. Place front leg into the
sock. One strap goes under the animal’s body. One strap goes over the
top of the animal’s body. Connect the Velcro together snugly but not
tightly on the shoulder blade area.
Q. How do I apply the hind leg of
The Strock™?
A. Place back leg into the
sock. One strap goes under the animal’s body. One strap goes over the
top of the animal’s body. Connect the Velcro together snugly
but not tightly on top of the rump area. Take the additional
strap needed to keep the hind leg Strock™ in place and put it
lengthwise on the animal’s back (from neck to rump). Place the
strap at the neck under the animal’s collar and turn the end down
over the collar, connecting the Velcro to fit the strap without
pulling. Then do the same on the rear part of the strap,
placing the strap under the Velcro straps that are holding the hind
Strock™ in place. Turn the end down over the Strock™ straps,
connecting the Velcro to fit without pulling. There should be
no excess strap but also make sure the strap isn’t so tight that it
pulls on the neck collar.
Q. How can I pay for my shopping
order?
A. All payments are processed through secure PayPal. However,
you do not need a PayPal account to make your payment.
Q. Do I have the option of going
through my PayPal account to make a payment?
A. If you are already a PayPal member, by all means, sign in to your
PayPal account when prompted.
Q. Can I get Strock™ in any color I
want?
A. No, the colors are by size. The extra small comes in red, the
small comes in green, the medium comes in sea blue, the large comes
in maroon and the extra large comes in navy blue.
Q. Won’t my
dog just be able to slip out of The Strock™
with minimal effort?
A.
No, the design
is specifically made to address this concern. On the front legs, The Strock™
covers the leg up past the “elbow”, which prevents the animal from
“slipping” out of it. Always make sure the strap is secure around the
body of your animal to further prevent removal. On the hind
legs, the additional back strap will keep the Strock™ securely on
each hind leg.
Q. Isn’t The
Strock™
going to cause my animal’s
feet to sweat?
A.
No. Since the
waterproof nylon is not in direct contact with the animal’s feet or
legs, it does not cause sweating. The cotton lining and the outside
nylon material are not sewn together to ensure breathability.
Q. How can
The Strock™
keep my animal’s bandages or
legs dry?
A.
The cotton
lining is in place specifically to wick any moisture away from the feet
and legs.
Q. Will my
pet be able to chew off The Strock™?
A.
Not likely since
the outside is a durable, waterproof nylon packcloth that should
withstand any chewing. However, since there are some animals that just
cannot be stopped from chewing, The Strock™
can be sprayed with chew
repellent spray since it is waterproof and any injury will still remain
dry and sterile (always check with your veterinarian first if your
particular animal has any allergies).
Q. How do I
clean The Strock™
so it can be used again?
A.
Simply put it in
the washing machine! The Strock™
is even durable enough for the
dryer! After washing and drying it, the inside lining will most likely
have popped out but you simply press it back into place and it’s ready
to be worn again and again.
Q. How do I
make sure that I order the correct sized Strock™?
A.
The Strock™
sizes are
based upon the length of the animal’s leg. All measuring should be done
from the floor underneath the animal’s body (not the outside of the
leg). If you mistakenly order the wrong size and need a replacement,
simply contact us and the exchange will be handled promptly!
Q.
Is The Strock available anywhere outside of the United States?
A. Yes!
Currently, it is also available in Canada. Please
click
here
to order it from our Canadian partner, Two Tuttles Four Paws!
Have another question about the Strock? Click Here
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Best Buddy Pet Products - 720-940-6892 - all4buddy@thestrock.com - Located in Colorado
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Copyright © 2006 Best Buddy Pet Products and its respective artists. - Site Design by InterActive Systems & Services, Inc. All material contained herein is considered intellectual property and is protected by copyright laws. No unauthorized copying, adaptation, distribution or displays are permitted. The material contained herein is proprietary and cannot be used, disclosed or duplicated except for use as intended in the production of The Strock©. |
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